FAQs

FAQ QUESTION OF YANGZHOU VIOMED

Q: What’s your delivery Schedule?

A: Delivery schedule is usually of 4-6 weeks after receipt of confirmed order for FCL Orders. Specific delivery can be commenced only on receipt of quantity wise query.

Q: What’s your price?

A: On receipt of requirement details,quantity wise/size wise and destination port and mode of transportation from you, we will send our Performa Invoice to you.

Q. Can I print or customize (OEM) the packing of the product?

A. Yes, you can customize your logo print on the box or bag, or make a label which print your logo stick on box, but we will decide after evaluating the total quantity ordered, and we may charge you some printing fee.

Q: Can you send me Price List?

A: Usually, we don’t provide any digital format (MS Word/Excel) Price List to new clients. Price List may not updated, please contact us for detail quantity you need to order, so that we can make new quotation accordingly.

Q: What is your Payment Terms?

A: Payment always by irrevocable L/C at sight, or Telegarphic Transfer(T/T) before shipment, Specific design or other packing requirement from customer, sometimes downpayment(usually by 20-30%) will be required. 
We don’t accept payment by O/A,Paypal, Cash/Credit Card.

Q: Can I require FREE Samples?

A:Normally samples value under usd10.00 are free of charge, we need the clients pay the freight charge (Western Union or Money Gram ) or Clients can ask a Courier (DHL, Fedex, TNT, UPS, EMS) to pick up samples from our office address (ie. Freight collect), As a courtesy, we will refund the freight charges from first order. For old customer, normally freight prepaid for documents.

Q: Can I require a Free catalogue/brochure?

A: We suggest you download our online catalgue, which update more often than the Hardcopy.

Q: How can I go to China VIOMED?

A: Please contact us by email or phone, and we will arrange to pick up you in the Airport (You may go to Nanjin Int’l Airport) . If you want to be in VIOMED by yourself, please see MAP here.

FOR MORE QUESTIONS, PLEASE DON’T HESITATE TO CONTACT US!